About Berny's Appliances

The diagnostic fee starts at $70 for central Knoxville and increases depending on your location. Use our Diagnostic Fee Calculator on the homepage to get your exact price. The best part? The diagnostic fee is waived if you choose to proceed with the repair.

Yes! If you decide to move forward with the repair, the diagnostic fee is fully waived — meaning you only pay for the repair itself.

Most repairs range between $150 and $400, depending on the appliance type and the parts needed. We use transparent flat-rate pricing — no surprises, no overtime fees. Your technician will provide a detailed quote before any work begins.

We accept cash, all major credit/debit cards, Zelle, Venmo, and personal checks for your convenience.

We do not offer free estimates. However, we offer a paid diagnostic visit starting at $70, and the diagnostic fee is waived if you proceed with the repair. This ensures our technicians can properly inspect your appliance on-site and provide an accurate repair quote.

We're open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 12:00 PM. Closed on Sundays.

Yes! We offer same-day service based on availability. Give us a call early in the day for the best chance to get a same-day appointment. If we can't make it today, we'll schedule you for the very next available slot.

Yes, we offer emergency and after-hours service for urgent situations. Please note that an additional fee applies for service outside regular business hours. Call us anytime and we'll do our best to help.

We serve Knoxville and all areas within 50 miles of our office, including Farragut, Maryville, Oak Ridge, Lenoir City, Alcoa, Sevierville, Clinton, Louisville, Rockford, Powell, and many more communities.

You have several options: call us at 629-401-2622, use the live chat on our website, fill out the contact form, or book online through our scheduling page. We'll get back to you in less than 1 hour!

We repair virtually all major household and commercial appliances, including: refrigerators, freezers, ice makers, wine coolers, dishwashers, washers, dryers, ovens, ranges, cooktops, stoves, microwaves, over-the-range microwaves, vent hoods, and garbage disposals.

We service 60+ major brands including Samsung, LG, GE, Whirlpool, Maytag, KitchenAid, Frigidaire, Bosch, Thermador, Viking, Wolf, Sub-Zero, Miele, Electrolux, Kenmore, and many more. If you don't see your brand listed, give us a call — chances are we work on it.

Yes! We service both residential and commercial appliances and HVAC systems. Whether it's your home kitchen or a commercial property, our technicians are equipped to handle the job.

Yes, we install new appliances — as long as the appliance is already at your location and ready for installation. We do not offer delivery or in-home moving services. Just let us know when you book and we'll take care of the rest.

Yes! We service most types of residential and commercial HVAC systems, including split systems, central air conditioning, ductless mini-splits, and heat pumps.

Yes! We are a factory-authorized service center for GE, Samsung, LG, Liebherr, Hestan, ZLINE, Lacanche, and all their sub-brands (including GE Profile, GE Café, Monogram, Haier, Hotpoint, Dacor, and more). This means we can perform warranty repairs on your behalf.

Our warranty ranges from 6 months to 1 year, depending on the type of repair performed. Your technician will explain all warranty details after inspecting your appliance.

If the issue is related to a defective part or installation error, we'll come back and fix it at no additional charge — no parts cost and no labor cost — as long as it's within the warranty period.

Absolutely. Berny's Appliances is a fully licensed and insured business. Our technicians hold EPA certifications and undergo ongoing training to stay current with the latest appliance and HVAC technology.

Yes — always. We exclusively use OEM (original manufacturer) parts for every repair. This ensures the highest quality, proper fit, and maximum lifespan for your appliance.

Our technician will arrive at your scheduled time, inspect your appliance, and explain what the problem is, why it happened, and how it will be repaired. You'll then receive a detailed written estimate. Once you approve, we order the part (if needed) and schedule the repair. Most repairs are completed within 1–2 visits.

It usually takes no more than a couple of days. If the technician has the part available, it can often be repaired the same day. We always work to get your appliance running as quickly as possible.

We prefer that someone be home during the repair for communication purposes, but it's not strictly required. If you can't be present, please let us know and we'll work out the best arrangement.

Always! Our technicians clean up after every single job. We take pride in leaving your home exactly the way we found it — or better. No mess left behind, guaranteed.

Yes! Berny's Appliances LLC is a family-owned and locally operated business based right here in Knoxville, TN. We've been proudly serving our community for over 4 years since 2022.

Yes! We are a factory-authorized service center for GE, Samsung, LG, Liebherr, Hestan, ZLINE, and Lacanche — including all sub-brands such as GE Profile, GE Café, Monogram, Haier, Hotpoint, and Dacor. This means we can perform both warranty and non-warranty repairs.