PROTOTYPE / MOCKUP — BERNY'S APPLIANCES REDESIGN — FOR REFERENCE ONLY
Call for a Quote: 629-401-2622

About Berny's Appliances

Family-Owned. Locally Trusted. Factory Authorized.

4.8 / 5.0 from 162+ Verified Reviews

Factory Authorized
Licensed & Insured
EPA Certified
Same-Day Service
Appliance repair technician working on a refrigerator in Knoxville TN
20+ Years of Experience

Our Story

Berny's Appliances LLC is a family-owned and operated business proudly serving Knoxville, Tennessee and the surrounding areas since 2022.

What started as a small local operation has grown into one of the most trusted appliance and HVAC repair companies in the region — now covering over 50 miles around Knoxville with a 4.8-star rating from over 162 verified reviews.

Our team of certified technicians brings over 20 years of combined experience in appliance and HVAC repair. Every technician is EPA certified, fully licensed and insured, and trained to work on all major residential and commercial brands.

We believe in doing things right the first time — using only OEM (original manufacturer) parts, transparent flat-rate pricing with no hidden fees, and backing every job with a 6 to 12 month warranty on parts and labor.

Why Choose Berny's?

Here's what sets us apart from other repair companies in Knoxville.

Same-Day Service

Available based on scheduling. We get to you fast — most jobs start within hours of your call.

No Hidden Fees

Flat-rate pricing. No overtime charges. No surprises. Diagnostic fee waived with repair.

6–12 Month Warranty

Every repair backed by a 6 to 12 month guarantee on both parts and labor.

No Mess Left Behind

Our technicians always clean up after every job. Your home stays spotless.

Factory Authorized

Official authorized service center for GE, Samsung, LG, Liebherr, Hestan, ZLINE & more.

Licensed & Insured

Fully licensed business, insured, and EPA certified. Your home is protected.

OEM Parts Only

We only use original manufacturer parts to ensure quality and long-lasting repairs.

20+ Years Experience

Our technicians have over two decades of hands-on experience in the field.

Factory Authorized Service Center

We are factory-authorized to perform warranty and non-warranty repairs for these brands and all their sub-brands.

GE
Samsung
LG
Liebherr
Hestan
ZLINE
Lacanche

Including all sub-brands: GE Profile, GE Café, Monogram, Haier, Hotpoint, Dacor and more. Warranty and non-warranty repairs performed by certified technicians.

What We Repair

From kitchen appliances to HVAC systems — we fix it all.

Appliances

  • Refrigerators
  • Freezers
  • Ice Makers
  • Wine Coolers
  • Dishwashers
  • Washers
  • Dryers
  • Ovens
  • Ranges
  • Cooktops & Stoves
  • Microwaves
  • Vent Hoods
  • Garbage Disposals
  • Over-the-Range Microwaves
Residential & Commercial

HVAC Systems

  • Split Systems
  • Central Air Conditioning
  • Ductless Mini-Splits
  • Heat Pumps
Residential & Commercial

We also install appliances!
We install new appliances that are already on-site at your location. Just let us know when you book.

Brands We Service

We service 60+ major brands. If you don't see your brand, call us — we likely work on it.

Samsung
LG
GE
Whirlpool
KitchenAid
Maytag
Frigidaire
Bosch
Thermador
Viking
Wolf
Sub-Zero
Miele
Electrolux
Kenmore
JennAir
Fisher & Paykel
Dacor
GE Profile
GE Café
Monogram
Amana
Frigidaire Gallery
Frigidaire Pro
BlueStar
La Cornue
Bertazzoni
Liebherr
Hestan
ZLINE
Asko
Gaggenau
Cove
Smeg
AGA
Haier
Hotpoint
Roper
Magic Chef
Sharp
Panasonic
Danby
Hisense
Avanti
Forno
Thor Kitchen
Fulgor Milano
Verona
Ilve
Speed Queen
Scotsman
Marvel
U-Line
Perlick
Zephyr
Broan
Insignia
Summit
True Residential
American Range
Capital
SKS
Estate
Best

Our Service Area

We proudly serve Knoxville and all communities within a 50-mile radius, including:

  • Knoxville
  • Farragut
  • Maryville
  • Oak Ridge
  • Lenoir City
  • Alcoa
  • Sevierville
  • Clinton
  • Louisville
  • Rockford
  • Powell
  • And many more!

Frequently Asked Questions

Everything you need to know before booking your repair.

Pricing & Payments
How much is the diagnostic fee?

The diagnostic fee starts at $70 for central Knoxville and increases depending on your location. Use our Diagnostic Fee Calculator on the homepage to get your exact price. The best part? The diagnostic fee is waived if you choose to proceed with the repair.

Is the diagnostic fee applied toward the repair cost?

Yes! If you decide to move forward with the repair, the diagnostic fee is fully waived — meaning you only pay for the repair itself.

How much does a typical repair cost?

Most repairs range between $150 and $400, depending on the appliance type and the parts needed. We use transparent flat-rate pricing — no surprises, no overtime fees. Your technician will provide a detailed quote before any work begins.

What forms of payment do you accept?

We accept cash, all major credit/debit cards, Zelle, Venmo, and personal checks for your convenience.

Do you offer free estimates?

We do not offer free estimates. However, we offer a paid diagnostic visit starting at $70, and the diagnostic fee is waived if you proceed with the repair. This ensures our technicians can properly inspect your appliance on-site and provide an accurate repair quote.

Scheduling & Availability
What are your business hours?

We're open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 12:00 PM. Closed on Sundays.

Do you offer same-day service?

Yes! We offer same-day service based on availability. Give us a call early in the day for the best chance to get a same-day appointment. If we can't make it today, we'll schedule you for the very next available slot.

Do you offer emergency or after-hours service?

Yes, we offer emergency and after-hours service for urgent situations. Please note that an additional fee applies for service outside regular business hours. Call us anytime and we'll do our best to help.

What areas do you serve?

We serve Knoxville and all areas within 50 miles of our office, including Farragut, Maryville, Oak Ridge, Lenoir City, Alcoa, Sevierville, Clinton, Louisville, Rockford, Powell, and many more communities.

How do I schedule an appointment?

You have several options: call us at 629-401-2622, use the live chat on our website, fill out the contact form, or book online through our scheduling page. We'll get back to you in less than 1 hour!

Services & Repairs
What appliances do you repair?

We repair virtually all major household and commercial appliances, including: refrigerators, freezers, ice makers, wine coolers, dishwashers, washers, dryers, ovens, ranges, cooktops, stoves, microwaves, over-the-range microwaves, vent hoods, and garbage disposals.

What brands do you service?

We service 60+ major brands including Samsung, LG, GE, Whirlpool, Maytag, KitchenAid, Frigidaire, Bosch, Thermador, Viking, Wolf, Sub-Zero, Miele, Electrolux, Kenmore, and many more. If you don't see your brand listed, give us a call — chances are we work on it.

Do you repair both residential and commercial appliances?

Yes! We service both residential and commercial appliances and HVAC systems. Whether it's your home kitchen or a commercial property, our technicians are equipped to handle the job.

Do you install new appliances?

Yes, we install new appliances — as long as the appliance is already at your location and ready for installation. We do not offer delivery or in-home moving services. Just let us know when you book and we'll take care of the rest.

Do you service HVAC systems? What types?

Yes! We service most types of residential and commercial HVAC systems, including split systems, central air conditioning, ductless mini-splits, and heat pumps.

Can you repair my appliance if it's still under manufacturer warranty?

Yes! We are a factory-authorized service center for GE, Samsung, LG, Liebherr, Hestan, ZLINE, Lacanche, and all their sub-brands (including GE Profile, GE Café, Monogram, Haier, Hotpoint, Dacor, and more). This means we can perform warranty repairs on your behalf.

Warranty & Trust
How long is the warranty on repairs?

Our warranty ranges from 6 months to 1 year, depending on the type of repair performed. Your technician will explain all warranty details after inspecting your appliance.

What happens if the same problem comes back after the repair?

If the issue is related to a defective part or installation error, we'll come back and fix it at no additional charge — no parts cost and no labor cost — as long as it's within the warranty period.

Are your technicians licensed and insured?

Absolutely. Berny's Appliances is a fully licensed and insured business. Our technicians hold EPA certifications and undergo ongoing training to stay current with the latest appliance and HVAC technology.

Do you use original manufacturer parts (OEM)?

Yes — always. We exclusively use OEM (original manufacturer) parts for every repair. This ensures the highest quality, proper fit, and maximum lifespan for your appliance.

Service Process
What should I expect during a service visit?

Our technician will arrive at your scheduled time, inspect your appliance, and explain what the problem is, why it happened, and how it will be repaired. You'll then receive a detailed written estimate. Once you approve, we order the part (if needed) and schedule the repair. Most repairs are completed within 1–2 visits.

How long does it take to get my appliance repaired?

It usually takes no more than a couple of days. If the technician has the part available, it can often be repaired the same day. We always work to get your appliance running as quickly as possible.

Do I need to be home during the repair?

We prefer that someone be home during the repair for communication purposes, but it's not strictly required. If you can't be present, please let us know and we'll work out the best arrangement.

Will the technician clean up after the repair?

Always! Our technicians clean up after every single job. We take pride in leaving your home exactly the way we found it — or better. No mess left behind, guaranteed.

About Our Business
Are you a locally owned business?

Yes! Berny's Appliances LLC is a family-owned and locally operated business based right here in Knoxville, TN. We've been proudly serving our community for over 4 years since 2022.

Are you an authorized service center? For which brands?

Yes! We are a factory-authorized service center for GE, Samsung, LG, Liebherr, Hestan, ZLINE, and Lacanche — including all sub-brands such as GE Profile, GE Café, Monogram, Haier, Hotpoint, and Dacor. This means we can perform both warranty and non-warranty repairs.

Ready to Get Your Appliance Fixed?

Same-day service available • Starting at $70 • All major brands

Diagnostic fee waived with repair • No overtime fees • OEM parts only