​Original Effective Date: February 28, 2022 / Last Updated: February 6, 2026

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Introduction

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Berny's Appliances LLC (“we,” “us,” or “our”) respects the privacy of its customers, clients, and website visitors (“you” or “your”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us for services such as appliance repairs, warranty management, and other related offerings. We are committed to ensuring compliance with all relevant data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and federal and state-level regulations.

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1. Definitions

For clarity in this document:

• Personal Information: Information that identifies, relates to, describes, or could reasonably be linked to an individual.

• Non-Personal Information: Aggregated or anonymized data that cannot reasonably identify an individual.

• Third Parties: Organizations or entities outside Berny's Appliances LLC that assist in providing services or support.

 

2. Information We Collect

a. Personal Information We collect personal information necessary for providing our services, which may include:

• Full Name

• Home or Business Address

• Phone Number & Email Address

• Payment Information (processed securely through third-party payment providers)

• Details about the appliance(s) serviced (e.g., model, serial number)

b. Non-Personal Information This includes: Browser Type, Device Information (OS, hardware), IP Address, and Website Interaction Data.

c. Business-to-Business (B2B) Information If you represent a company, we may collect: Company Name, Business Address, Job Title/Role, and Contact Information.

d. Sensitive Information We do not intentionally collect sensitive information, such as Social Security Numbers or health-related data, unless required for legal compliance.

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3. How We Collect Information

We collect your information through the following channels:

1. Direct Interactions: Phone calls, emails, and in-person communications for scheduling and servicing.

2. Website Forms: Online appointment scheduling, contact forms, and warranty submissions.

3. Third-Party Platforms: Partner portals like ServicePower, SquareTrade, Samsung, and GE for warranty-related services.

4. Cookies and Analytics: Website tracking technologies to enhance user experience.

 

4. Purpose of Data Collection

We use your data for the following purposes:

• Service Delivery: Scheduling appointments, diagnostics, and repairs.

• Customer Support: Responding to inquiries and updates.

• Billing and Payments: Processing invoices securely.

• Warranty Compliance: Sharing relevant service details with manufacturers (Samsung, GE) for warranty fulfillment.

• Marketing (With Consent): Sending promotional emails tailored to your preferences.

• Operational Improvements: Analyzing feedback to enhance our services.

 

5. Legal Basis for Processing (GDPR/CCPA Compliance)

We process your personal information based on:

1. Contractual Necessity: To fulfill service agreements.

2. Legal Obligations: To comply with applicable regulations.

3. Legitimate Interests: To improve our business offerings.

4. Consent: When required for marketing communications.

 

6. Data Sharing and Disclosure

We may share your data under the following conditions:

• Third-Party Service Providers: Trusted partners including payment processors, warranty platforms, and IT service providers.

• Compliance with Laws: We may disclose data to comply with legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the acquiring entity.

• Explicit Consent: Data shared with third parties for marketing purposes only with your consent.

 

7. Data Security & Retention

• Security: We use encryption, access controls, and regular audits to protect your data.

• Retention: We retain personal data only as long as necessary to fulfill service obligations, comply with tax/legal requirements, or address disputes.

 

8. Your Rights

Depending on your jurisdiction, you have the right to:

1. Access: Request access to your personal data.

2. Rectification: Request corrections to inaccuracies.

3. Erasure: Request deletion of data (where legally permissible).

4. Restriction: Limit how we process your data.

5. Portability: Request a copy of your data.

6. Objection: Opt out of direct marketing.

 

9. Cookies, Children & Changes

• Cookies: We use essential and analytics cookies. You can manage these in your browser settings.

• Children's Privacy: We do not knowingly collect information from individuals under 18.

• Changes: We may update this policy. Significant updates will be posted here.

📞 Contact Us

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For questions about this policy, please contact us:

Berny's Appliances LLC

• Email: support@bernysappliances.com

• Phone: +1 629 401 2622

• Address: 200 Prosperity Drive, Knoxville, TN 37923, USA